Diya Foods Pty Ltd (trading as Sona's Kitchen, ABN 99 646 355 106) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

Account details: name, email, phone number, delivery address, password (hashed).
Order details: meal selections, delivery preferences, dietary notes, order history.
Payment details: processed securely by Shopify Payments and Stripe — we do not store your full card number.
Communications: any messages you send us via email, web form, SMS, WhatsApp or social media.
Site usage: cookies, IP address, browser type, pages visited, referring URL, collected via Google Analytics and Meta Pixel.

How we use it

To process orders, deliver meals, and provide customer support.
To manage subscriptions and recurring deliveries.
To send transactional emails and SMS (order confirmations, dispatch notifications).
To send marketing emails about new dishes, promotions and content — only if you opt in (you can unsubscribe any time).
To improve our website, menu and service through anonymised analytics.
To comply with our legal obligations (tax, food safety records).

Who we share it with

We share only the minimum data necessary with trusted service providers:

Shopify (e-commerce platform and payments)
BeCool and other cold-chain couriers (for delivery)
Appstle (subscription management)
Judge.me (verified product reviews)
Klaviyo / Mailchimp (email marketing — opt-in only)
Google Analytics, Meta Pixel (anonymised website analytics)

We do not sell your personal information to third parties.

Cookies

We use cookies to keep you signed in, remember your cart, and measure site performance. You can disable cookies in your browser, but some features may not work correctly.

Security

We use SSL encryption across the entire site and rely on PCI-DSS compliant payment processors. Customer data is stored in databases protected by access controls, encryption at rest, and regular security audits.

Your rights

You can:

Access the personal information we hold about you.
Correct any inaccurate or outdated information.
Request deletion of your account and associated data (subject to legal retention requirements).
Opt out of marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

Children

Our service is not directed to children under 16, and we do not knowingly collect personal information from them.

Updates

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.

Contact

Privacy enquiries:
Sona's Kitchen — Privacy Officer
Unit 22, 33 Holbeche Road, Arndell Park NSW 2148
Email: marketing@sonaskitchen.com.au
Phone: (02) 8814 8351

Privacy policy