Question 1

How long do meals last?

Accepted Answer

Sealed in the fridge, our meals stay fresh for up to 7 days. Pop them in the freezer if you need longer — they'll keep for 2 months.

Question 2

Are meals frozen?

Accepted Answer

Never. Everything ships chilled in cold-chain packaging so the texture stays exactly as our chefs intended.

Question 3

How do I heat them?

Accepted Answer

Pierce the film and microwave for 3–4 minutes, or transfer to a pan over medium heat. Detailed instructions are on every label.

Question 4

Can I pause my subscription?

Accepted Answer

Anytime, from your account. Skip a week, swap meals, or pause indefinitely — no contracts.

Question 5

Do you cater dietary needs?

Accepted Answer

Yes — we tag every meal with allergens and dietary info (gluten-free, dairy-free, high-protein, vegetarian, vegan).

Question 6

Where do you deliver?

Accepted Answer

Australia-wide. Major metro cities arrive next-day; regional postcodes within 1–3 business days.

Question 7

Is there a minimum order?

Accepted Answer

Yes — our minimum order is $50. This helps us keep cold-chain shipping efficient and affordable. Standard shipping is $15, and orders over $150 ship free Australia-wide.

Questions, answered.